Serene Stone aims to dispatch your orders as promly as we can. Many items are handcrafted and packaged with care, please allow 5-7 business days for processing. Thank you for your patience and for choosing Serene Stone.

All orders are shipped via Australia Post with tracking. Our flat rate is:

• $9.95 Standard Shipping

• $14.10 Express Shipping

Free shipping on all orders over $70

Yes, we offer pickup from the central coast. Contact for more info.

At Serene Stone, we strive to ensure that our customers are completely satisfied with their purchases. If you have selected the wrong item or simply do not feel happy with your choice, no worries. Send us an email to start the exchange process. Pickup is recommended; otherwise, shipping will be at the buyer's expense.

Please see our refunds and exchanges page for more info

If for any reason you're unhappy with your purchase please contact us as soon a possibe. In the event of a faulty item, a free repair or refund will be offered.

Please see our full refunds and exhanges policy for more info

Proper jewellery care is essential to maintaining the beauty and longevity of your pieces. The specific care required depends on the type of jewellery and the materials used.

For our full care guide, visit our jewellery care and sizing page.

To get the most out of your crystal purchase:

• Keep colourful crystals away from hot windows as this can fade them, especially amethyst and rose quartz.

• Wash the dust off when needed. Research if the crystal is non-soluable before you put them in water. Don't put metallic crystals like pyrite in water.

• To maintain their metaphysical benefits crystals need to be cleansed and recharged every week to a month.

Sterling silver is a precious metal that is strong and not so easily tarnished. This makes it suitable for most people with sensitivity. All of our sterling silver jewellery is 925 stamped for authenticity. 

Serene Stone is an eco-concious business, taking many measures to reduce our impact on the planet. Some of the efforts we make are:

• Re-use of all packaging sent to us

• Recylable boxes

• Padded mailers made from recycled materials.

• Kraft packing and wrapping materials

• Jewellery repair services to encourage reuse

• re-usable jewellery pouches

We are an online only store and do not have a physical store currently.

• We offer more than one size choice and the option for a custom size.

• Low cost shipping

• Repair services available

• our made- made

• Our made-to-order items are tailored for you, ensuring a personalised touch

We accept all major credit/debit cards as well as Afterpay and Paypal

We strongly believe that "what is meant for you will find you" and that choosing the piece that stands out to you the most will be the strongest energetic match. Another option is to choose the stone that best matches the effect you want to achieve.

Our crystal collection is sourced from the store owner's famly. Obtained directly from our shared, highly reputable international suppliers with whom we have a strong (in person)working relationship.